Shipping Policy

Chez Tenif nous offrons la livraison gratuite sur toutes les commandes !

Delivery areas

We deliver exclusively to mainland France . Unfortunately, we are unable to ship to the French overseas departments and territories or internationally yet.

Processing and shipping times

• Once your order is confirmed, we prepare and ship your package within 24 to 48 business hours .
• Delivery within 8 business days maximum after dispatch. We do our best to ensure your order arrives as quickly as possible.

Delivery costs

• To provide you with a better experience, delivery is free for all orders.

Order tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking link . This link will allow you to track the progress of your package until its delivery, in real time.

Delivery delays

Although we make every effort to meet our delivery deadlines, unforeseen events (extreme weather conditions, public holidays, or logistical issues) may cause delays. If this is the case, we will notify you by email of any changes to the delivery of your order.

Delivery problems

If you encounter any problems with the delivery of your order (for example, a package not received or damaged), please contact us as soon as possible at hellotenif@gmail.com . We will do our best to resolve the situation quickly.

Contact

If you have any questions regarding the shipping of your order, our team is here to help! You can contact us by email at hellotenif@gmail.com  ou via notre formulaire de contact sur le site.